JENTEX TRAINING & CONSULTING'S GRIEVANCE POLICY
JenTex Training & Consulting is fully committed to conducting all learning activities with integrity and in strict compliance with the ethical standards of our certifying bodies. JenTex Training & Consulting will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Compliance Officer/Auxiliary Social Worker Consultant.
While JenTex goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to our attention that require intervention and/or action. This procedural description serves as a guideline for handling such grievances.
When a grievance arises pertaining to a JenTex Continuing Education program or process, the complainant is expected to notify the Compliance Officer/Auxiliary Social Worker Consultant in writing as soon as possible so that the nature of the concern may be addressed in a timely fashion. Written complaints or grievances should include: the name, address, and phone number of the person submitting the complaint or grievance; the title and date of the Continuing Education program; and the exact nature of the complaint or grievance.
Upon receipt of the written grievance, The Compliance Officer/Auxiliary Social Worker Consultant will contact the complainant for clarity and additional information. All possible care will be taken to uphold the confidentiality of the complainant. Upon completion of the investigation, the Compliance Officer/Auxiliary Social Worker Consultant will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant in writing. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning a workshop offerings, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible.
Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in the locked files of the Compliance Officer/Auxiliary Social Worker Consultant. A copy of this Grievance Procedure will be available upon request.
Please contact the Compliance Officer/Auxiliary Social Worker Consultant to submit a complaint or if you have additional questions.
Wendi Shepherd, LMSW
Compliance Officer/Auxiliary Social Worker Consultant
PO Box 430
Central Islip, NY 11722